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Getting started

Getting started after purchase

After payment completes, provisioning creates your service and starts its installation process. The time needed depends on the game downloads, updates and first world generation. Check the status before trying to connect.

1. Open your panel account

Check your welcome and account emails for the game panel link and any password-setup instructions. Your panel and client area serve different purposes: manage the game in the panel and payments or support tickets in the client area.

If your service or panel access is missing after payment, open a ticket from the client area with the invoice or service reference. Do not create a second order to troubleshoot the first one.

2. Check installation and startup

Open the service and read its status and Console output. Allow installation to complete. If the service is stopped, review its settings and use Start when it is ready. Wait for the game’s startup process and test a connection before inviting players.

Use the address and game port shown for your service. Some games also have query, RCON or additional ports; these are not interchangeable. Follow your game’s guide rather than copying a port from an example.

3. Follow the guide for your game

Admin commands, save locations and shutdown behavior vary by game. Minecraft’s op command, for example, is not a universal administrator command.

4. Protect your first working setup

Use Files for configuration and Settings for the SFTP details shown for your service. Stop the game and wait for shutdown before replacing a world or making substantial file changes.

Check Backups for the slots available to your service; availability and limits depend on the plan. Keep a separate downloaded copy of important saves, especially before updates, reinstallations or migrations. A restart schedule is optional and its commands must match the game.

Need help?

Open a ticket from the client area. Include your service name, game and version, what you tried, and the relevant error or console lines. Remove passwords, tokens and other private information from shared excerpts.